First, I want to apologize to all my readers for my commenting system giving many over the last week or so a bit of a headache.
Apparently one of my plugins had gone awry! (More on this in a few minutes below).
However, I have gone on record saying how much I love Intense Debate Commenting System plugin here.
So, when I updated and gave my blog page a Facelift here, I left all my plugins intact, including Intense Debate Comments plugin.
Once, I published my first article with my new theme design, I began hearing my readers/commenters telling me that there comments were all in capital letters (CAPS).
I thought it was just my theme running the comments that way, because I have seen other Genesis Child Themes do this and tried to tell commenters to be patient when commenting and just comment normally.
But I know quite a few kept forgetting and it was seemingly driving them crazy.
I would get at least 1 comment per day, where someone would mention that their comments were being typed in all CAPS.
I reached out to my theme, Swank by Pretty Darn Cute’s support team to ask theme if they knew why the comments would be getting typed in all CAPS.
Within a few hours, I had a reply. (On a side note, this isn’t the first time I contacted them and they have excellent customer support – very important when choosing a theme to use).
So What Was Causing This?
Here was their reply:
“Do you have a plugin to power your comments? If so, please deactivate that to test the comments – the theme’s default comments are not in upper case.”
Immediately from this, I realized it could indeed be my IntenseDebate plugin. I went to their plugin support section on their plugin page and put in a ticket explaining my problem. 24 hours went by and I hadn’t any response from them.
I will be honest that to me is 24 hours too long to leave a technical issue for a customer of their commenting system. My thought here was that I guessed it truly didn’t matter that I was having an issue and my readers/commenters were unhappy with their commenting system typing in their comments in all CAPS.
See, I do value you my reader’s comments and will say to me that is a big key in communicating to readers, friends and even potential clients on this site.
So, I knew I needed to do something. The first rule of thumb that I am always telling clients when they have issues is to indeed deactivate plugins to find out if they are causing the issue at hand.
What Did I Do About This Plugin Going Awry?
I was not trying to rewrite code on the actual plugin, because once an update occurs, it will only get rewritten and overrode but said update.
Then as I was thinking through my next course of action, I remembered that I had originally installed CommentLuv on its own and used WordPress Comments, along with Akismet to squash all my spam comments immediately, too.
So, I went ahead and disabled Intense Debate Comments going back to WordPress Comments, but also reactivated plain old, CommentLuv. (I took my own professional advice and deactivated Intense Debate Plugin).
I tested out comments and guess what?
No more typing in all CAPS.
Sometimes, plugins really do go awry as stated earlier and as much as I am a huge fan of using plugins this proves that they aren’t perfect by any means.
And yet, all is well that ends well.
So happy commenting to all my readers!